Rights of Persons Served

You will have a choice to:

  • Consent to participate in EJHS programs—unless our services have been legally mandated
  • Consent to the release your information
  • Receive more than one service at a time
  • Give feedback about who you will work with

You will have access to:       

  • Confidentiality.  Your personal information will be kept confidential.  It will only be shared with your permission or if the law requires staff to disclose it.
  • Privacy.  Whenever possible all conversations with staff will take place in private. 
  • Information.  Staff will provide you with current information/resources to help you make decisions and will update you as information becomes available.
  • Your records.  If you would like to see your file, you can make a request in writing to see it and a Manager will give you an answer within 72 hours.
  • Referrals. If you would like to be refered to another program or agency for legal services, self-help services or advocacy service, we will help you.
  • Grievance. If you have concerns that your rights have not been respected, a staff/ supervisor is always available for you to make you complaints. You will be asked to provide relevant information to help resolve your concern/ complaint.  

You have freedom from:

  • Abuse.  You will be safe from physical, sexual or psychological harm from staff Financial or other exploitation.  You will be protected from staff taking advantage of you or your money in any way.
  • Retaliation.  Outside of reasonable consequences, staff will respond to you in a fair and respectful way.
  • Humiliation.  You will be treated with respect and dignity.
  • Neglect.  You will be given the support, attention and the care you require.


Responsibilities of those accessing EJHS services …

  • To treat staff with dignity and respect

  • To communicate needs and concerns in a respectful way

  • Understand that abusive, disrespectful, threatening or aggressive behaviours toward staff may result in termination of services and/or calling emergency services.                                                                             



    The Family Violence program helped me to overcome family violence and helped me with emotional support.

    Family Violence Prevention Centre - Client


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    Thank you to the staff for everything.  The program is awesome and you do make a difference in people lives and I thank you for that.

    Edmonton Remand Centre - Client

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    The Furniture Program gives people the chance and strength to break away from bad situations. I will be forever grateful.

    The Furniture Program- Client

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    The staff are teaching me the skills on how to control my anger.

    Howard House - Client

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    Donnelly House staff showed me that people care.  I felt worry free while staying here. 

    Donnelly House - Client

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Contact the Edmonton
John Howard Society

#401, 10010 105 St.
Edmonton, AB T5J 1C4

Tel: 780.428.7590
Fax: 780.425.1699

This email address is being protected from spambots. You need JavaScript enabled to view it.

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